Privacy Policy

This policy explains how 49Goal handles personal information when you use the website. We only collect what we need to run your account, process payments, keep the platform secure and meet our legal obligations.

• Account details: your name, username, phone number, email address and currency, entered when your account is created.
• Verification details: identity documents you upload if we ask you to verify your account.
• Payment and transaction records: deposits, withdrawals, the payment method used and your balance history.
• Gaming activity: games played, bets placed, results, bonuses and turnover progress.
• Technical information: IP address, browser, device type and operating system, and the time of each login.

• To run your account, process deposits and withdrawals and pay out winnings.
• To confirm your age and identity where required.
• To detect fraud, cheating, bonus misuse and unauthorised access.
• To apply limits or self-exclusion you ask for, and to support responsible gaming.
• To answer your questions and resolve complaints.
• To meet legal and regulatory requirements.

We do not sell your personal information.

• Game and sports providers, who receive only what they need to run your game sessions and settle your bets (such as a player ID and currency).
• Payment providers, to process your deposits and withdrawals.
• The administrator or agent who manages your account, who can see your account and transaction details.
• Authorities, where we are legally required to.

49Goal uses a small number of cookies and browser storage entries that are needed for the site to work: to keep you logged in, remember your session and store basic display preferences. We do not use advertising cookies.

If you block these in your browser, you will not be able to stay logged in.

We keep account, transaction and gaming records for as long as your account is open and afterwards for as long as the law requires or as needed to resolve disputes and prevent fraud. After that, the information is deleted or anonymised.

Connections to 49Goal are encrypted, and access to player information is limited to the staff and agents who need it. No system is completely secure, so keep your password private and tell us straight away if you think your account has been accessed by someone else.

• Ask what information we hold about you.
• Ask us to correct information that is wrong.
• Ask us to close your account. Some records must still be kept for the period the law requires.

To make any of these requests, contact the administrator or agent who created your account.

49Goal is only for adults. We do not knowingly hold information about anyone under 18. If we learn that an account belongs to a minor, it will be closed.

We may update this policy. The date at the top shows the latest version, and important changes will be announced on the website.